I’m an Associate Director of Incident & Technical Writing (Tech Ops), with over 15 years of experience across technical writing, incident management, site reliability engineering, and DoD contracting.

I lead a 17-person distributed organization spanning Site Reliability Engineering, Technical Writing, Technical Editing, and Live Operations, supporting 28 SaaS products across US-based and offshore (India) teams.

Selected outcomes from this role

• Cut documentation turnaround time by 35% by building AI-assisted authoring workflows with GitHub Copilot and Writer.com
• Reduced catastrophic incidents by implementing a formal go/no-go change management process
• Reduced manual handoffs and response lag by automating cross-team workflows, including email-to-PagerDuty routing and audit processes

I hold a Lean Six Sigma Green Belt (AIGPE™) and a New Relic Verified Foundation certification, and I’m currently pursuing ITIL 4 Foundation and Lean Six Sigma Black Belt certifications.

Earlier in my career, I held technical writing and DoD contracting roles at Phoenix Defense, DiSTI, and JHT, and served as a Senior Technical Writer at Walt Disney World, where I mentored junior writers.